Care Coordination Specialist
Rachael Knight – Care Coordination Specialist
Rachael Knight joined Lifematters in June 2020 and is a Care Coordination Specialist. She holds a Bachelor’s degree in Health Services Administration with a minor in General Business from James Madison University and wants to help seniors everywhere find the best home care. Rachael is inspired to serve seniors because she is very close with her maternal grandmother and they talk every day on the phone for at least an hour. She loves hearing her grandmother’s stories and making her feel loved. Rachael also worked at an Assisted Living Community for one and a half years (Tribute at One Loudoun) and says it was the best experience of her life. She had the pleasure of getting to know the wonderful residents and families and learned a lot about the industry.
Rachael loves spending time with her husband and two little poodles. She married her high school sweetheart of 7 years on January 4, 2020 and her family means the world to her. Rachael also enjoys riding her bike, participating in Women’s Bible studies, volunteering, and cooking.
Kim Miller – Payroll Manager
Kim Miller Kimberly Miller is our Payroll Manger in the HR department and has been with Lifematters since February 2020. She came to Lifematters with 19 years of payroll experience. 8 of those years have been with Paychex, which is the current payroll system we are using. Kimberly was a Mathematics major at Morgan State University in Baltimore. She loves live music, karaoke and happens to sing in a Motown Cover band by the name of Groove Spot Band and show as well as a R&B cover band by the name of CRUSH when there isn’t a pandemic. Kim is very easy to talk to and enjoys offering her assistance in any way possible.
Morsal Roya - Billing Coordinator
Morsal began her career here at Lifematters as a Billing Coordinator almost four years ago and has been with us ever since!
Before joining Lifematters, Morsal attended West London College and obtained her diploma in Access to Higher Education Science. She has a background in customer service and sales where she learned a lot about communication, working as a team, patience, listening, and the motivation to succeed.
Morsal has always enjoyed taking care of her elderly family members and feels honored to be able to help others who are in the same situation through her work. Serving others and learning new things are just a few of Morsal’s many passions. According to Morsal, working at Lifematters was the perfect career choice for her. Although she has never met any of our clients in person, she does enjoy getting to know them over the phone!
Morsal is passionate about traveling and trying different foods. She has lived in four different countries around the world including the US, UK, Netherlands, and Afghanistan and can speak three different languages. Her friends are often shocked at her ability to speak “Farsinglish,” a combination of Farsi, Dutch, and English, which she has done her whole life and sometimes switches up as she speaks! In her free time, Morsal enjoys exploring the area with her son, who just turned 7. She enjoys cooking homemade food and baking yummy treats with her son over the weekends.
Accounts Receivable Coordinator
Henry Nowland - Accounts Receivable Coordinator
Henry started his career with us here at Lifematters in March of 2021 after graduating from Wake Forest University. He received his B.A. in Philosophy, Politics, and Economics. Henry is now an Accounts Receivable Coordinator and is honored to work in the healthcare industry during the pandemic and help ease the burden on the senior population.
In his free time, Henry enjoys playing soccer, skiing, and playing guitar.
Director of Innovation and Business Analytics
Michael Holvey – Director of Innovation and Business Analytics
Michael Holvey is joined Lifematters in April 2021 as Director of Innovation and Business Analytics. Michael began his career at a top 20 insurance agency based out of Rochester, NY as a Business Intelligence Analyst. During his time there, he revamped the company’s business intelligence framework and provided more robust reporting for the organization. More recently, Michael has served as a Business Intelligence Manager for a consulting firm in the Arlington, VA area with a focus on federal clients who support public safety initiatives (i.e., emergency communications, cybersecurity, election security). He is passionate about empowering organizations to use data to drive strategic efforts, make better decisions, and successfully deliver on their mission. Michael currently holds his Project Management Professional (PMP) certification, Green Belt certification in Lean Six Sigma, and a B.A. in Chemistry from College of the Holy Cross.
For Michael, he is driven to serve seniors because seniors are an underserved population when it comes to care – in addition to the complexity of issues they face. Most people have first-hand experiences managing care for an elderly relative and witness the incredible impact that great care can have on a patient (and unfortunately, sometimes the opposite). Those same people often spend countless hours providing care themselves, or perseverating on an issue, or just thinking about what’s next. Michael believes that delivering high quality can have a positive, cascading effect that benefits both the patient and their support network – which can be truly incredible.
In his spare time, Michael loves to cook all kinds of food (although he’s terrible at taking pictures for Instagram), read, and play basketball. He also cannot wait to start traveling again!
Craig Ackerson – LAN Lord
Craig Ackerson has been with Lifematters’ IT department since August 2015. He holds a Computer Science degree from the University of Maryland College Park and is a Microsoft Certified Systems Engineer. Craig began his career working for a large health insurance company, MAMSI/US Healthcare. He later become an IT consultant, assisting small and medium sized business in managing their IT infrastructure. As sales engineer for a software company, Craig managed the datacenter and assisted the sales team in delivering pharmaceutical marketing portals to large pharmaceutical companies before joining Lifematters.
Craig is driven to serve seniors based on his past experiences in the industry and the relationships he was able to form with seniors he worked with. As a college student, Craig got a temporary role in an assisted living community. He assisted staff with cleaning parts of the facility such as vents, air condition ducts, outside of windows etc. There was one resident who typically spend all day yelling “Help! Please help me!!!” to all at the facility. This resident took a liking to Craig and would follow him around, sometimes for hours in a row, quietly saying “Help, please help me!!!” to only Craig. The nurses and staff at the facility were more than happy for Craig to take twice as long to do the work so long as he kept the resident by his side as long as she wished! In his free time, Craig is a DJ/Producer and hosts a weekly radio show.