In March 2017, Lifematters, the largest employer-based home care company in the D.C. metropolitan area, announced a partnership with Lyft Concierge to schedule rides for clients and caregivers alike. The fastest growing rideshare service in the U.S., Lyft launched its Concierge feature in 2016 to provide organizations with a centralized dashboard and advanced features for scheduling reliable and affordable transportation that does not rely on smartphones.
The launch of this new partnership proved timely, as Lifematters caregivers faced transportation difficulties during the Washington, D.C., winter storm Stella. Through Lyft Concierge, the Lifematters team arranged rides for caregivers to arrive safely and promptly at their clients’ homes.
Likewise, clients needing a ride can call a Lifematters client services team member, who arranges the ride and provides the client with the name of the driver, make/model of the car and estimated time of the driver’s arrival.
“At Lifematters, we provide the highest level of care coordination for our clients,” explains Lifematters Founder and Chief Executive Officer Scott Thompson. “We want to provide that same level of care when it comes to transportation.”
Lifematters’ Lyft model differs from that of most other home care companies in that it coordinates transportation not only for clients, but for caregivers as well.
The Lyft partnership will make it much easier for Lifematters caregivers like David, who used public transportation and walked the last 2 miles to his client’s home, still managing to arrive early every time. By providing more seamless transportation options, Lifematters hopes to reduce the strain on caregivers so they can continue providing the reliable service on which their clients depend.
Lifematters’ partnership with Lyft Concierge is just one example of how the company is helping clients age well at home, wherever that may be. Through Lifematters, individual care managers and client services team members coordinate medical care, social companionship, therapeutic counseling and more for their clients.