Home Care in DC, MD & VA 2017-10-18T11:44:14+00:00

The Lifematters Difference

Our Size, Training and Skills Set Us Apart

With over 1,300 caregivers on our team, Lifematters is able to staff cases quickly and can provide specialized care in the home for anything from Alzheimer’s to ALS to diabetes.

Skilled Caregivers in Training

The Lifematters Difference

Our Size, Training and Skills Set Us Apart

With over 1,300 caregivers on our team, Lifematters is able to staff cases quickly and can provide specialized care in the home for anything from Alzheimer’s to ALS to diabetes.

Get Started

Call us 24/7 at (800) 293-8973 or send us your contact information and we’ll be in touch.

Lifematters Home Care

Our home care team is made up of highly trained and skilled home care aides and certified nursing assistants. Every Lifematters caregiver is certified in home care and is a company employee, not an independent contractor. Learn more about our hiring and training processes.

Our in-home care services include:

  • Caring Companionship

  • Bathing & Grooming

  • Lifting & Transfers

  • Personal Safety & Security

  • Light Housekeeping

  • Linen Changes & Bed Making

  • Assistance at Events

  • Food Freshness Monitoring

  • Medication Reminders

  • Nutrition Planning

  • Meal Preparation

  • Transportation & Errands

Flex Care

If you or your loved one live at an independent or assisted living facility or nursing home, Lifematters Flex Care on-site services can support your independent lifestyle. Our certified nursing assistants help with shopping, transportation, and errands for independent living; meals, hygiene and medication compliance for assisted living; and full geriatric care for nursing home residents. Clients can enjoy the consistency of being with the same caregiver as they move to higher care levels, and we offer services in 30- or 60-minute intervals that can be scheduled daily, weekly, or on an as-needed basis.

Lifematters has eight Flex Care locations in select independent- and assisted-living communities. To see if Flex Care is available in your community or for additional information on becoming a Lifematters’ Community Partner, please contact us.

Client Testimonial

“For those 12 hours that Lifematters was there, it just made a world of difference for me.”

Laletia G.

Client Testimonial

“For those 12 hours that Lifematters was there, it just made a world of difference for me.”

Laletia G.

How We Work

In order to make your home care search and decision as simple and stress free as possible, we developed our unique Lifematters Care Plan Process. We help you identify the perfect caregiver for your family’s unique needs from our large pool of highly trained, licensed, and experienced candidates. From the minute you contact Lifematters, you are connected with a dedicated client services representative who will guide you every step of the way and ensure all of your questions and concerns are answered. Our associates take a personal one-to-one approach with both clients and candidates, and we will work together to create a customized care plan that meets your requirements and delivers the care you need.

THE LIFEMATTERS CARE PLAN PROCESS

Call 1(800) 293-8973 or complete our online client registration; we will contact you within two hours and you will be connected with a dedicated client services representative. We’ll discuss your situation and determine if you must act quickly. If your need is immediate, we can provide a temporary caregiver during the short time that Steps 2 and 3 are occurring.

A Lifematters client service representative interviews our potential client, family member or legal representative by telephone, e-mail or in person to get all the information necessary to complete a Lifematters Medical and Lifestyle Profile that will assist in selecting the right caregiver.
Interview categories include:

  • Name and address
  • Nicknames and how you would like to be addressed
  • Age
  • Present living arrangements
  • Name of friends and relatives
  • Family involvement in current lifestyle
  • Former or present occupation
  • Daily routine
  • Lifetime accomplishments
  • Social activities
  • Leisure activities
  • Review of medical history
  • Current level of physical mobility
  • Type of assistance needed
  • Any use of medical equipment
  • Mental status
  • Any outside support services currently being used
  • Scope of services required by Lifematters
  • Type and qualifications of personnel
  • Potential schedule
  • Start of service date

After we discuss and assess your needs, we will create a list of experienced caregivers whose skillsets and demeanor best match your needs based on:

  • License, scope of practice
  • Experience, skills assessment scores
  • Transportation availability
  • Location
  • Hours available based on client’s requirements
  • Personality

After reviewing the list, Lifematters client services and clinical teams work together to select and assign the most appropriate caregiver. If requested, clients can then schedule in-person interviews in order to assure a perfect match.

We will send you a complete welcome kit containing all of the information you need, and together we will confirm a start-of-care date. A Lifematters registered nurse will schedule and also complete a detailed assessment and caregiving plan. Once your caregiver has begun working with your family, you will receive a follow-up assessment by a Lifematters registered nurse on a regularly scheduled and periodic, ongoing basis to monitor progress and make adjustments as necessary. To ensure that our caregivers continue to provide our standard exemplary level of care, ongoing check-ins by our home care quality and relationship experts will take place for the length of our engagement.

How We Hire

You can take comfort in knowing that all Lifematters associates have completed our rigorous hiring process that includes proprietary interviewing and testing protocols. 100% of Lifematters caregivers hold certified nursing assistant certificates or equivalent education and experience.

Every caregiver that works at Lifematters is an employee, not an independent contractor. We vet our caregivers against multiple requirements before being hired.

How We Train

Our product is our people, so our team is our most important asset. Each of our caregivers undergoes hours of training developed by Lifematters University – the most comprehensive caregiver training program in the country.

How We Match

Lifematters caregiver matching process combines information we learn from talking to you and your family with what we know from our decades of experience, resulting in the right plan and caregiver for you. Unique in our industry, Lifematters clients are directly involved in the selection of the caregiver. Beyond simply assigning an associate with the necessary skills, we invest as much time as necessary to match personalities and ensure that your caregiver is a perfect match.

Download Our Free Home Safety Checklist for Seniors

Today, the vast majority of seniors are choosing to remain in their homes as they age. In order to accommodate this choice and ensure a safe living environment, it is critical to determine the safest living set-up possible. Our free downloadable guide provides a handy check list you can use when performing a basic home safety check.

GET YOUR FREE HOME SAFETY CHECKLIST

Frequently Asked Questions

What type of training is provided? 2017-05-26T09:18:10+00:00

Lifematters provides ongoing training and assessments for our caregivers that include:

  • All federal- and state-required in-service programs to insure that caregiver licenses are up to date and in good standing
  • Regular comprehensive competency assessment by a registered nurse
  • Training programs provided by appropriate local and national associations including (but not limited to):

Lifematters also provides:

  • Basic training in personal care, hygiene, medication assistance, mobility and transferring, nutrition, and home management
  • Training programs in specialized areas, such as wound care
  • Training programs in partnership with affiliated partners, such as the Alzheimer’s Association, The ALS Association, The Parkinson’s Foundation, and others
  • Ongoing monthly in-home services (low sodium, vegetarian, Kosher and Halal dietary requirements, CPR, aphasia, symptoms of UTI)
  • Regular comprehensive competency assessment by registered nurses
  • Oxygen safety in the home
  • Diabetic diet and nutrition counseling by licensed dieticians
  • Cultural training
  • Depression recognition
  • Hospitality training
What are Lifematters’ hiring practices? 2017-05-26T09:11:05+00:00

Unlike many home care companies, we don’t hire independent contractors. Our caregivers are all Lifematters’ employees and each of them is an integral part of our home care company.
All caregivers complete a thorough interview process that includes:

  • Review of their previous work experience
  • Years of caregiving
  • Medical and healthcare experience and certifications
  • Past work reference checks
  • License requirements
  • Verification to determine their eligibility to work in the U.S.
  • Required vaccinations and/or other medical checks
  • National criminal background check
  • Lifematters own certified nursing assistant (CNA) test, along with a skills assessment and company policy and procedure orientation
  • Interviews by a panel that includes client services, clinical, and human resources associates
  • In addition, all Lifematters caregivers are employed by Lifematters, so they are licensed and covered by company workers’ compensation and liability insurance
Does Lifematters bill long-term care insurance? Will they assist with getting services pre-authorized? 2017-05-26T09:09:48+00:00

As an agency that is licensed throughout the Washington, D.C. metropolitan area, Lifematters can bill your long-term care insurance company on your behalf. Additionally, we will assist you with submitting all documentation needed to determine your eligibility and begin your insurance payments.

How often will I be billed? 2017-05-26T09:09:07+00:00

Lifematters billing procedures can vary based on services provided. A Lifematters representative will clarify monthly billing procedures and options for you, including when payment is due to the company.

What other costs could be associated with Lifematters’ care? 2017-05-26T09:08:34+00:00

You may be responsible for a premium rate on holidays, or mileage charges when a caregiver uses their own vehicle for transportation or errands.

What is the average cost of Lifematters services? 2017-05-26T09:07:58+00:00

There is no average cost for home care and care management services because each situation is unique. Lifematters has various levels of professionals; with different levels of fees. The best suggestion is to contact us to discuss your unique situation. You can also read our blog post to learn more about costs for home care and care management.

Is transportation available? 2017-05-26T09:07:26+00:00

Transportation as part of your care program is available. Our client services directors will determine if you need someone who has their own vehicle or if you prefer to use your own vehicle. Whether you require assistance in getting to a doctor’s appointment, shopping, or if you just want a ride to visit a friend, we can help.

Does Lifematters also offer skilled care services? 2017-05-26T09:06:34+00:00

Lifematters offers a full range of private duty nursing services provided by licensed and trained LPNs (licensed practical nurses) and RNs (registered nurses). All skilled care cases are supervised by Lifematters RNs.

How can family members who live out of the area provide care from a distance? 2017-05-25T14:07:08+00:00

Lifematters’ Care Management services can help family members located out of the area remain in touch and keep you in connected regarding your loved one. Through phone calls, e-mails, text messages, Skype, and FaceTime you are connected and part of the “care team.”

When should I start care management services? 2017-05-25T14:05:33+00:00

There is no right answer to this question. We are able to step in and assist you at any time. We can start when you think you require a more supportive living environment, during the loss of a family member, when you are in the hospital, when you need home care services or after a medical diagnosis. If you need the help, that is the right time. Call us to discuss your unique situation.

What services are included in Lifematters’ personal care? 2017-05-25T14:04:47+00:00

Lifematters care services can include a full home consultation, detailed written care plan, supervisory visits, personal care and help with activities of daily living, including medication reminders, light housekeeping, meal preparation, companionship, respite care, and laundry.

You will have a dedicated staffing coordinator to ensure your shifts are staffed to your expectations.

Is a home consultation offered prior to starting care? 2017-05-25T14:03:29+00:00

A qualified Lifematters manager or nurse will discuss your situation, answer your questions, and establish your need for home care. In addition, they will make an appointment to meet with you and your family to assess and identify your specific needs.

There are so many services and options out there. How do I know if they are reputable? 2017-05-25T14:02:55+00:00

Lifematters was developed by professionals who have worked in senior care for most of their careers, and they love what they do. They have a comprehensive understanding of what older adults want and need in terms of living space, care, activities and meals. So we can help develop a care plan that meets your specific needs. Contact us to discuss your unique situation.

Where can I find a list of helpful resources for issues of interest to aging adults? 2017-05-25T13:53:30+00:00

We recommend this list that the New York times published. It has a number of helpful links and resources.

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