How We Work

In order to make your home care search and decision as simple and stress free as possible, we developed our unique Lifematters Care Plan Process. We help you identify the perfect caregiver for your family’s unique needs from our large pool of highly trained, licensed, and experienced candidates. From the minute you contact Lifematters, you are connected with a dedicated client services representative who will guide you every step of the way and ensure all of your questions and concerns are answered. Our associates take a personal one-to-one approach with both clients and candidates, and we will work together to create a customized care plan that meets your requirements and delivers the care you need.

How We Match

Lifematters caregiver matching process combines information we learn from talking to you and your family with what we know from our decades of experience, resulting in the right plan and caregiver for you. Unique in our industry, Lifematters clients are directly involved in the selection of the caregiver. Beyond simply assigning an associate with the necessary skills, we invest as much time as necessary to match personalities and ensure that your caregiver is a perfect match.

 

THE LIFEMATTERS CARE PLAN PROCESS

Case Starts

Call 1(800) 293-8973 or complete our online client registration; we will contact you within two hours and you will be connected with a dedicated client services representative. We’ll discuss your situation and determine if you must act quickly. If your need is immediate, we can provide a temporary caregiver during the short time that Steps 2 and 3 are occurring.

Assessment

A Lifematters client services representative interviews our potential client, family member or legal representative by telephone, e-mail or in person to get all the information necessary to complete a Lifematters Medical and Lifestyle Profile that will assist in selecting the right caregiver. Interview categories include:

  • Name and address
  • Nicknames and how you would like to be addressed
  • Age
  • Present living arrangements
  • Name of friends and relatives
  • Family involvement in current lifestyle
  • Former or present occupation
  • Daily routine
  • Lifetime accomplishments
  • Social activities
  • Leisure activities
  • Review of medical history
  • Current level of physical mobility
  • Type of assistance needed
  • Any use of medical equipment
  • Mental status
  • Any outside support services currently being used
  • Scope of services required by Lifematters
  • Type and qualifications of personnel
  • Potential schedule
  • Start of service date

Matching

After we discuss and assess your needs, we will create a list of experienced caregivers whose skillsets and demeanor best match your needs based on:

  • License, scope of practice
  • Experience, skills assessment scores
  • Transportation availability
  • Location
  • Hours available based on client’s requirements
  • Personality

After reviewing the list, Lifematters client services and clinical teams work together to select and assign the most appropriate caregiver. If requested, clients can then schedule in-person interviews in order to assure a perfect match.

Care Begins

We will send you a complete welcome kit containing all of the information you need, and together we will confirm a start-of-care date. A Lifematters registered nurse will schedule and also complete a detailed assessment and caregiving plan. Once your caregiver has begun working with your family, you will receive a follow-up assessment by a Lifematters registered nurse on a regularly scheduled and periodic, ongoing basis to monitor progress and make adjustments as necessary. To ensure that our caregivers continue to provide our standard exemplary level of care, ongoing check-ins by our home care quality and relationship experts will take place for the length of our engagement.

How We Train

Our product is our people, so our team is our most important asset. Each of our caregivers undergoes hours of training developed by Lifematters University – the most comprehensive caregiver training program in the country.

Lifematters University Logo

Our Training Program offers an extensive array of courses that include:

Basic Training Personal care, hygiene, mobility and transferring, nutrition, and home management
Health Training Comprehensive Competency Assessment by RNs, wound care, medication assistance, CPR, UTI
Disease Training Alzheimer’s, Amyotrophic Lateral Sclerosis (ALS), Parkinson’s, Multiple Sclerosis, and Diabetes
Nutrition Diabetic, gluten free, low sodium, vegetarian, Kosher and Halal diet requirements
Cultural Training Communications and interpersonal training, satisfaction, hospitality
At-Risk Training Recognizing depression
Safety Training Oxygen safety

How We Hire

You can take comfort in knowing that all Lifematters associates have completed our rigorous hiring process that includes proprietary interviewing and testing protocols. 100% of Lifematters caregivers hold certified nursing assistant certificates or equivalent education and experience.

Nursing Assistant Seal          Licensed Practical Nurse Logo          Registered Nurse Seal

Every caregiver that works at Lifematters is an employee, not an independent contractor. We vet our caregivers against multiple requirements before being hired.

Learn more about the Lifematters Team Culture and see a list of Open Positions