Home Health Care Woodbridge, Assisted Living Rockville, Senior Services Washington DC

I wanted to write and let you know how much my family and I appreciate the work done by our LifeMatters caregiver. She is absolutely reliable – always on time, always good-tempered, always willing to help in whatever way she can, always professional. She's taken so much of the fear out of my mother's daily existence and replaced it with so much pure happiness. She's taken such a burden off my father's shoulders. She's given the rest of us such a feeling of safety.

I would like to thank you for making the match between our caregiver and my mother possible. If this is the quality of service of care given by all of your employees, you have a truly exceptional company and deserve more appreciation than I can possibly put into one letter. I hope you can keep this good work going for a long time.

Warmest Regards,
D.R.A, Bethesda, Maryland

Family Matters
LifeMatters is proud of our caregivers and never lose sight of the fact that their service and interaction with our clients is everything. Unlike most home care companies that hire independent contractors, LifeMatters hires caregivers directly and prepares them to be an integral part of our home-care company.

Each one or our caregivers is friendly, reliable, and most importantly ready to meet your individual needs.

To ensure your safety and happiness, our hiring process begins with the completion of a detailed application and a proprietary interviewing and testing process. We extensively interview and only hire the most qualified candidates - the ones we believe are truly inspired to serve while offering only the highest level of integrity, trust, and service. Once hired, our caregivers comply with very high standards measured by ongoing competency tests and receive ongoing training for skills such as:

In-depth training programs in partnership with the Alzheimer’s Association and the Parkinson's Foundation
Transfer training by physical therapists
Ongoing monthly in-services (kosher meals, CPR, Aphasia, symptoms of UTI)
Regular comprehensive competency assessment by RN
Oxygen safety in the home
American cooking
Diabetic diet and nutrition counseling by a licensed dietician
Cultural training
Depression recognition
Hospitality training

When it comes to selecting our candidates, we have a competitive system of selection, which results in only 20 out of 100 applicants being chosen. First, we require all our employee applicants to take a skills test. At that stage, they move on to in-depth interviews, reference checking and licensure confirmation. Other screening tools that we use include:

Criminal background screens, including national background screens
Driving record checks
Employment reference checks
Verification of training and certification
In-house testing of Certified Nursing Aids and Geriatric Nursing Aids

LifeMatters also provides the following insurances and services at no additional cost:

Bonded and insured
General liability insurance
Supervision and performance reviews
Ongoing training at our facilities and with alliances in the industry
Employee handbook and procedure manual training
Confirmation of U.S. employment eligibility with Homeland Security
State, federal and social security tax withholding
Workers' compensation insurance and unemployment insurance